I ordered some Christmas gifts which I specifically added they were to be delivered in one delivery in a gift box, firstly they have not delivered yet, secondly they will be delivering in various parcels and thirdly some of the items are out of stock and they will not allow for a substitution. 1. Contacting customer service is impossible, emails go unanswered and it's not possible to call to speak to someone as the line is busy and it automatically hangs up! I visited Harvey Nichols today with the intent of buying a T-shirt for my 24 year old son. - I've been following this for weeks now and am hundreds of pounds out of pocket. A free inside look at company reviews and salaries posted anonymously by employees. However, I lost my clothes and the customs clearance fee because of the broken clothes sent to me by the merchant.First of all, the merchant's mistake caused me to lose 450 yuan of customs clearance fee. A free inside look at company reviews and salaries posted anonymously by employees. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! 4 reviews for Harvey Nichols, 4.0 stars: “Have visited many times and it has interesting range of luxury products. As a result, the merchant said that I paid the money to a third party and would not refund it to me. 18 Harvey Nichols reviews. “The Customer Service Centre deals with all telephone and email enquiries in Harvey Nichols across the UK and Dublin. Recently initiated a return. There is no way I can give them less star. 2 days after placing the order I received an email saying that the item I wanted was out of stock and it would be at least 2 weeks before it was back in stock! As a result, the merchant said that I paid the money to a third party and would not refund it to me. Only exchanged minimal messages with customer services, but they didnt seem to be anywhere near as bad as what i read on here. From their lack of solid return policy to their bad customer support, it Book your tickets online for Harvey Nichols, London: See 403 reviews, articles, and 268 photos of Harvey Nichols, ranked No.446 on Tripadvisor among 2,339 attractions in London. As a result, the merchant said that I paid the money to a third party and would not refund it to me. Great products and great service! He should really be applauded for this. Ordered online twice recently, bought and paid for both items only to be told several days later that my order had been cancelled as products were out of stock. I definitely won't be going back. It was around 20 minutes and was made to feel comfortable from The shopkeeper said that he would give me a refund after I returned the goods, but he did not reply my email. on arrival it looked awful, so sent it back the next day. Will be going back to Flannels. I have order a leather jacket and have not received my item. Worst company to order from.Take funds , don’t complete orders , cancel on delivery day and don’t refund for at least 1 week.Stick to flannels , Selfridges and Harrods.Still waiting for a £1300 refund ! Lost package, no refund, no communication, Think Twice about buying Canada Goose from Harvey Nichols, The leaky down jacket is shockingThe leaky down jacket is shockingThe leaky down jacket is shocking. Ordered Christmas Presents on the 26th Nov, received notification on the 28th Nov that order was on it's way... still not received items. We pass customers through to the relevant stores for specific enquiries and appointments. These aren't cheap Items. Will be going back to Flannels. © 2020 Trustpilot, Inc. All rights reserved. Buy elsewhere ! The customer service was not familiar with the business and didn't know what it was. Got some earring from Missoma as a present. Worse and awful service today at Harvey Nichols cafeteria, the most unprofessional staff, they make you wait 15mins to seat you in a table, when the cafeteria is almost empty, they ignore you and pretend to be busy so someone Reviews Harvey Nichols Shopping online has lots of benefits. It's been two days since they received it, I sent mails for two days straight to know what was happening since I haven't been notified of anything concerning the return, but still have no answer nor update on my return.Order : GE729680464GB, Terrible experience ordered some gucci trainers through their sitePayment was taken Received confirmation Then after a few hours received an email saying that the order had been cancelledResulting in me having to chase my money and when i would get it back. Luxury department store, Harvey Nichols, offers designer fashion, beauty, food & wine both online and in-store including Knightsbridge, Leeds & Edinburgh. I can only speak for their US online service but first time ordering with them and beyond satisfied! I sent a lot of emails, but I barely answered them in time.First of all, the merchant's mistake caused me to lose 450 yuan of customs clearance fee. I NEVER WILL AGAIN - BEWARE, absoloutly shocking recieved 150ml of bleu de chanel empty bottle despite photos they have dismissed i have contacted paypal to resolve and trading standards young girl who contacted me had such a cocky dont care attitute 115 pound present and they dont give a dam appauling. I have order a leather jacket and have not received my item. It’s a headache for me since I purchased a bag by mistake from them. Highly recommend. I sent a lot of emails, but I barely answered them in time.I bought a down jacket at her house, but It turned out to be leaky. I'm still waiting for a response from my email. Application I applied online. I visited Harvey Nichols today with the intent of buying a T-shirt for my 24 year old son. 14 Harvey Nichols Sales Consultant interview questions and 7 interview reviews. Sent 2 emails advising and asking for cover for Parka, never received a reply, had to chase them again, finally advised that only available for in store purchase and subject to availability ??? And they just reduced the price 50% now. Although my experience of the service in this store has been largely very positive , this assistant went the extra mile. Never buy anything from them. However, I lost my clothes and the customs clearance fee because of the broken clothes sent to me by the merchant.First of all, the merchant's mistake caused me to lose 450 yuan of customs clearance fee. I was promised by customer services and an email from Harvey Nichols that it has been dispatched not once but twice.I even got an email from DPD to say that my parcel will be delivered on the 3rd December so I took a days holiday for the delivery as it is a lot of money.I have spoken to DPD and they have not received or picked up any item from Harvey Nichols I shall be ringing in the morning to cancel my order and ask for a refund.Harvey nichols is supposed to be a Stella company.I would get better service from Primark.I won't ever use this company again and I shall make sure my friends and family know of my horrific experience.Order number 351877916Case number #00084939Case number #00085567DPD 15505675410384. First off, you don't have to worry about standing in long queues to pay for your purchase or test the clothing you want to buy. I just bought a bag of about 2 weeks ago. I bought a down jacket at her house, but It turned out to be leaky. As a result, the merchant said that I paid the money to a third party and would not refund it to me. Harvey Nichols: good customer service - See 403 traveler reviews, 268 candid photos, and great deals for London, UK, at Tripadvisor. What’s going on with stock levels online? Although my experience of the service in this store has been largely very positive , this assistant went the extra mile. I thought I would be safe buying from a place with this reputation but I was wrong. Sent 2 emails advising and asking for cover for Parka, never received a reply, had to chase them again, finally advised that only available for in store purchase and subject to availability ??? Thank you Harvey Nichols for messing the whole thing up and ensuring that it is Impossible to speak to anyone to try to resolve.... how far this company has fallen. I got my cream with the box mangled (the jiffy bag was too small for the item) and no gift box. Absolutely worst customer support I've ever received.I was sold a faulty garment - I provided photos and returned it as they requested.They have since LOST the garment and say they won't help me until it can be found (???) Bought a product that i thought i wanted. I bought a down jacket at her house, but It turned out to be leaky. I definitely won't be going back. However, I lost my clothes and the customs clearance fee because of the broken clothes sent to me by the merchant.First of all, the merchant's mistake caused me to lose 450 yuan of customs clearance fee. No customer service nothing I hate it. !Cheese straight out of fridge,no oatcakes ...had to ask staff.£10.00p charge.Standard awful.Do not visit. Purchased a Canada Goose for £1150.00, received it in a Box with no Black cover inside to protect the Item. I enjoyed working for Harvey Nichols. However, I lost my clothes and the customs clearance fee because of the broken clothes sent to me by the merchant.First of all, the merchant's mistake caused me to lose 450 yuan of customs clearance fee. The shopkeeper said that he would give me a refund after I returned the goods, but he did not reply my email. received the refund less than a week later. Interview One interview asking questions about the experience you had in retail and about customer service. Don't use this Company, unless you're prepared to constantly email them, and then receive a negative reply after spending a lot of Money. Purchased a Canada Goose for £1150.00, received it in a Box with no Black cover inside to protect the Item. Unfortunately I was not able to purchase the item I chose as it was reserved for a private client. Only exchanged minimal messages with customer services, but they didnt seem to be anywhere near as bad as what i read on here. However, I lost my clothes and the customs clearance fee because of the broken clothes sent to me by the merchant.First of all, the merchant's mistake caused me to lose 450 yuan of customs clearance fee. I enjoyed working for Harvey Nichols. Item arrived within 1! It’s a headache for me since I purchased a bag by mistake from them. I liked that my role was customer service based, as i … He was helpful knowledgeable and appropriately humorous. The customer service was not familiar with the business and didn't know what it was. Buy elsewhere ! Harvey Nichols has been loved by fans of it brick and mortar department stores, yet after they have gone online, they have gained a lot of negative impressions. Ile never go in this shop again walked in greated by the vile people who work on the make up stands my friend walked past a woman member of staff and was called a weirdo with other members of staff laughing we walked straight out advise people not to use this shops disgusting bully’s who there have working for them, Dreadful experience will never shop with them again! What’s going on with stock levels online? There is no way I can give them less star. However, I lost my clothes and the customs clearance fee because of the broken clothes sent to me by the merchant.First of all, the merchant's mistake caused me to lose 450 yuan of customs clearance fee. Absolutely worst customer support I've ever received.I was sold a faulty garment - I provided photos and returned it as they requested.They have since LOST the garment and say they won't help me until it can be found (???) My product was due to arrive today and it wasn't in the packaging i paid for. on arrival it looked awful, so sent it back the next day. Managed well at most part. I interviewed at Harvey Nichols. No customer service nothing I hate it. I sent a lot of emails, but I barely answered them in time.I bought a down jacket at her house, but It turned out to be leaky. Hi there! I placed an order online to collect in the Edinburgh store. The shopkeeper said that he would give me a refund after I returned the goods, but he did not reply my email. Thank you for taking the time to give us your feedback. However, I lost my clothes and the customs clearance fee because of the broken clothes sent to me by the merchant.First of all, the merchant's mistake caused me to lose 450 yuan of customs clearance fee. Can be very stressful on busy day as customers expectations are high from high end company. Excellent service from Harvey Nichols highly recommend them. This was supposed to be a personalised hamper instead its bits and bobs arriving at different times, completely ruined the gift. I sent a lot of emails, but I barely answered them in time.First of all, the merchant's mistake caused me to lose 450 yuan of customs clearance fee. However, I lost my clothes and the customs clearance fee because of the broken clothes sent to me by the merchant.First of all, the merchant's mistake caused me to lose 450 yuan of customs clearance fee. Harvey Nichols stores You will find Harvey Nichols stores in Knightsbridge, London, Leeds, Edinburgh, Birmingham, Manchester, Bristol, Dublin and a Beauty Bazaar at Harvey Nichols’ store in Liverpool. Harvey Nichols: Nails Inc. nail treatment appalling & dreadful customer service from Harvey Nichols - See 401 traveler reviews, 267 candid photos, and great deals for … Have Purchased Canada Goose from Flannels, guess what, they come with covers. I was promised by customer services and an email from Harvey Nichols that it has been dispatched not once but twice.I even got an email from DPD to say that my parcel will be delivered on the 3rd December so I took a days holiday for the delivery as it is a lot of money.I have spoken to DPD and they have not received or picked up any item from Harvey Nichols I shall be ringing in the morning to cancel my order and ask for a refund.Harvey nichols is supposed to be a Stella company.I would get better service from Primark.I won't ever use this company again and I shall make sure my friends and family know of my horrific experience.Order number 351877916Case number #00084939Case number #00085567DPD 15505675410384. I ordered a face cream as a gift for my husband and a Harvey nichols gift box. Show some love Click the heart to save your favourite pieces to your wishlist. I'm still waiting for a response from my email. Bought a product that i thought i wanted. business day from England to NYC, was in perfect condition, came in fully recyclable packaging, and I got an awesome deal on it. Worst company to order from.Take funds , don’t complete orders , cancel on delivery day and don’t refund for at least 1 week.Stick to flannels , Selfridges and Harrods.Still waiting for a £1300 refund ! I can only speak for their US online service but first time ordering with them and beyond satisfied! There are 8 customers that Harvey Nichols, rating them as bad. I thought I would be safe buying from a place with this reputation but I was wrong. Harvey Nichols: Awful Customer Services - See 401 traveler reviews, 267 candid photos, and great deals for London, UK, at Tripadvisor. Poor service, very disappointing. My job required maintaining a level of high quality customer service, Maintaining I wish I had never used them. Harvey Nichols: Horrible customer service in Missoma - See 403 traveler reviews, 268 candid photos, and great deals for London, UK, at Tripadvisor. Due to the incompetence i have been informed that now it wont be with me today through no fault of my own. My co-workers were very welcoming and helped me as i was new too the role. Would recommend to London visitors”, “Always a joy to shop there! Recently initiated a return. However, I lost my clothes and the customs clearance fee because of the broken clothes sent to me by the merchant.First of all, the merchant's mistake caused me to lose 450 yuan of customs clearance fee. Lost package, no refund, no communication, Think Twice about buying Canada Goose from Harvey Nichols, The leaky down jacket is shockingThe leaky down jacket is shockingThe leaky down jacket is shocking. Poor service in HN Edinburgh coffee shop.Ordered cheese /oatcake platter....what a joke! However, I lost my clothes and the customs clearance fee because of the broken clothes sent to me by the merchant.Why let innocent consumers pay for all thisWhy let innocent consumers pay for all thisWhy let innocent consumers pay for all thisAnd I spent hundreds of RMB to call customer service for customs clearance procedures. As a result, the merchant said that I paid the money to a third party and would not refund it to me. Reviews from Harvey Nichols employees about Harvey Nichols culture, salaries, benefits, work-life balance, management, job security, and more. If you require assistance or need to get in touch with the customer service department at Harvey Nichols, contact them on the number 0843 208 2306. Harvey Nichols: Invisible customer - See 60 traveler reviews, 30 candid photos, and great deals for Edinburgh, UK, at Tripadvisor. Cheese /oatcake platter.... what a joke for Harvey Nichols ruined the gift 8 customers Harvey! Love Click the heart to save your favourite pieces to your customers today to access Trustpilot s. With an average score of 2.36 “ have visited many times and it interesting... And last customer, should have read the reviews, salaries, benefits, work-life balance management. It turned out to be anywhere near as bad had in retail and about customer service Black cover inside protect! No way I can give them less star Nichols Sales Consultant interview questions and 7 reviews! With this reputation but I was wrong by Harvey Nichols gift box as expectations. In this store has been largely very positive, this assistant went the extra mile with average. Husband and a Harvey Nichols first and last customer, should have the! 4.0 stars: “ have visited many times and it has interesting range of products... Placed an order online to collect in the packaging I paid the money to a third and. 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