From your computer or mobile device, enjoy fast, real-time service! I entered my address to see if the service was available in my area. Videotron customer service phone number along with tips, reviews, hours and other useful links. Consult my invoice; View my Internet usage; View my mobile usage; Sign in Sign up Get support See the demo. Reviews from Videotron employees about working as a Customer Service Representative at Videotron. Mobile service configuration. Official Website, Facebook, Twitter, Coverage Maps, Manage Your Account. … Salary information comes from 7 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. Reach our Customer Service or Technical Support by phone, chat live with an advisor, view online support to get quick answers to your questions… Contact Us: Customer Service + Technical Support | Videotron Discover a ton of information and troubleshooting about the Customer Centre to learn how to easily manage your Videotron account, ... real-time service! Any specific questions? For a single service: Residential Internet or Television or Home Phone Learn how to easily resolve your connection problems to the Customer Centre. You can find contact details for Videotron above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. From the Customer Centre, you can easily manage your billing and all aspects of your Videotron services, whether it’s Internet, TV, Mobility or Home Phone. You will then be able to ask questions or report a problem to a Videotron agent. A customer service representative who expresses themselves clearly, who is capable of explaining complex notions to clients, and who has excellent people skills will be an important asset to your company. Understanding my mobile usage. Initial Videotron complaints should be directed to their team directly. Phone Number: 1-877-512-0911 (or 611 from your cell) Helpful Links. . For a single service: Mobile Phone, Account and billing: viewing your balance, Tracking your mobile usage and getting add-ons, Track your mobile usageActivating the Daily Traveller PassAdding Data Add-ons. troubleshooting solutions for your illico terminal and television. A free inside look at company reviews and salaries posted anonymously by employees. Contact Videotron Business! Lear how to use the app that gives you access to the Customer Centre on your mobile devices. Please have your Videotron account number and Internet ID starting with VL (if applicable) ready. Its mobile service has obtained the highest score of all Canadian businesses in all industries on the Forrester Customer Experience Index. Contact Customer Service at: 1 88-VIDEOTRON or at 514 281-1711. Most problems are usually solved at this stage. Videotron customer service phone number along with tips, reviews, hours and other useful links. Access the Customer Centre. Find troubleshooting solutions for your illico terminal and television. In July 2003, he was named Vice-President , Customer Service, Consumer Division. Schedule an appointment with an at-home representative and take advantage of our contactless approach. Come and see us in store and enjoy the personalized service of our advisors. To quickly find answers to your questions, choose the category that interests you, using the left hand column. Did you know that you can assign up to five secondary account users? Sylvain Brosseau joined Videotron in 1996 as Director, Internet Technical Support. Videotron doesn't have an online help desk for customer service, but you can call them on the phone. Speak to representatives who are trained as business experts to find solutions tailored to your needs, regardless of your business sector. You can only get help from Videotron one way that we know of and that is by phone. Their customer friendly attitude makes it a mostly enjoyable place to work. Customer service If you have people skills and enjoy helping others, you belong at Videotron, where you will be able to make a difference for our customers. Videotron's 4G network. Mobile service guarantee. . Stay connected anywhere in the world with Videotron WebMail! Optional services. Mobile service configuration. Manage your Mobility, illico TV, Internet and Home Phone services. 3 - Do you have a compatible device? How do I watch my content anywhere with the Helix TV app. Customer Centre. 235 Videotron reviews. Ethics and conduct. He became Senior Director, Technical Support in September 2000 and Senior Director, Customer Service in February 2001. If you don't receive a text message within five (5) business days, please contact Customer Service. Mobile Phone + Residential Internet, Television and/or Home Phone, Residential Internet or Television or Home Phone. Unlock your Videotron phone. Consult either the most popular questions or the full list. I recently went on the Videotron website to verify how much their new Helix service would cost. Contact Videotron's Customer Service for further inquiries about our practices with regard to protecting your personal information. Internet Videotron’s ultra-smart and dependable Internet service and Helix platform meet the connectivity needs of today’s households. Customer Service If you have any general inquiries about invoicing and making or postponing appointments, then you can call them at 1-877-512-0911. Use of the T911 service requires a compatible mobile phone. Mailing Address: 300, Viger Avenue East, Montreal, Quebec. View your bills; Monitor your Mobility and Internet data usage Customer Centre. Learn about Videotron culture, salaries, benefits, work-life balance, management, job security, and more. Find your plan. One invoice, one visit from a technician, and one-of-a-kind customer service. Saturday and Sunday: 9:00 a.m. to 6:00 p.m. Customer Centre. Lost or stolen phone. FREE to all Videotron Internet subscribers, WebMail is SAFE and EASY to use: Read, compose and send your WebMail from any computer with an Internet connection ; Access your contacts anytime from your online address book ; Store up to 2 GB of messages, complete with files and images See services adapted to this disability Videotron’s innovative mobile plans, along with its powerful and ultravast network, have you covered from coast to coast in Canada. Customer service representative (Former Employee) - Montreal, QC. If you own a Videotron mobile phone, then you only need to dial 611 on it to get in touch with their customer service. Discover our relay service for the hearing impaired (711), which is available to customers who subscribe to our Home Phone service. Phone Number: 1-877-512-0911 (or 611 from your cell) Helpful Links. To get answers to your questions, please contact our Customer Service Representatives and Technical Support experts, or check out our online solutions. Customer Centre service management; Back to Your services; Explore the customer centre service management section; Check your mobile data usage; ... Business Customer Centre; Videotron PLUS program; Visit the Community forum; Connect and subscribe to the Customer Centre My Helix Account. Install my Videotron services; Connect and manage your wi-fi network; Log in to the customer centre; Configure your videotron email; Understanding my mobile usage; Understand and manage your usage; Changing my channels; Understanding my invoice; Solving network connection problems; Call blocking *67 - free; Pay my bill; Call forwarding *72 Videotron’s LTE network. I am using the web browser Brave. With this overview of your account and services, you can make changes whenever you want to and even do so … Mobile service guarantee. Please fill out our complaint form. Customer Service Representative (5) Technical Support (5) Financial Analyst (4) Manager (4) Project Manager (4) Agent De Vente (4) Customer Service Agent (4) Network Engineer (3) Senior Project Manager (3) Technical Support Representative (3) Sales Associate (3) Vendeur (3) IT Analyst (3) Assistant Manager (2) Show More Show Less Consult my invoice; To quickly find answers to your questions, choose the category that interests you, using the left hand column. Consult either the most popular questions or the full list. I recently went on the Videotron website to verify how much their new Helix service would cost. Pro service in stores. label TODO Label TODO. Mobile service guarantee. The service contract is provided and administered by Brightstar Device Protection, Ltd. Select a category to contact a specialist. Videotron makes staying in touch easy. Videotron Customer Service. The information popped up with their three Helix services packages. Videotron Customer Service Contacts 611 (From Videotron Mobile Phone) +1 877 512 0911 (Customer Service) +1 866 380 2967 (Automated Service) Customer Service. Internet Videotron’s ultra-smart and dependable Internet service and Helix platform meet the connectivity needs of today’s households. Make an appointment with your advisor for personalized service and exclusive offers: Call us at 1-877-512-0911 or leave a voice message at 1-855-600-8474 VoLTE feature . Understanding my mobile usage. Check service availability. Optional services. Log in to My Helix Account: : Forgot password? Official Website, Facebook, Twitter, Coverage Maps, Manage Your Account. If you have Helix services as well as Videotron services such as Mobile or Home Phone, you can use the unique identifier you created when you signed up to log in to My Helix account, Helix applications and the Customer Centre. Long-distance calls. Learn how to easily access the Customer Centre and manage your accesses and your login credentials safely. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Videotron Customer Service. Add them in your Customer Centre and give them permission to view invoices, track Internet usage, get data add-ons when needed, or change the TV package’s channels. rude, snappy, and dont actually help- all they want to do is 'explain' why your service gets cutoff or is slow, or doesnt work half the time. If so, you have a separate account number and invoice for your Helix services, which you can manage in My Helix Account. Videotron’s LTE network. I entered my address to see if the service was available in my area. Come and see us in store and enjoy the personalized service of our advisors. Ask it on our forum and see how experts or other users have solved a similar problem. Log in to Customer Centre: Forgotten username or password. Videotron Customer Service. And of course, the ability to speak more than one language is always a plus. Understanding my mobile usage. Learn how to manage your Videotron account, billing and services online. What if my device stops responding or displays an error code? Internet on your tablet. With just one click, enjoy fast, real-time service. Mailing Address: 300, Viger Avenue East, Montreal, Quebec. … The Program is a replacement service provided to customers of Videotron. Transferring my phone number and data to Videotron. VoLTE feature . you'll then receive a message from Videotron confirming that the service has been activated. Videotron is known for its superior customer service. Long-distance calls. - 9 July 2015 Videotron was a pleasant experience, learned a lot from co-workers and management alike. Ask it on our forum and see how experts or other users have solved a similar problem. You are not satisfied with the proposed solutions to resolve your problem? If you own a Videotron mobile phone, then you only need to dial 611 on it to get in touch with their customer service.They’re available from 7:30am to 10pm on weekdays and from 8am to 8pm on the weekends. Videotron's call center is a great place to start off in a call center. Need help setting up a new service or need technical support for an existing Business Service? I am using the web browser Brave. Learn how to use the Customer Centre to efficiently manage your services and simplify your life. Customer Centre. The lack of physical activity on the job can be a misguided into a lack of mental ability to pursue a full day's work with customers. Long-distance calls. Videotron’s innovative mobile plans, along with its powerful and ultravast network, have you covered from coast to coast in Canada. Customer Centre service management; Back to Your services; Explore the customer centre service management section; Check your mobile data usage; ... Business Customer Centre; Videotron PLUS program; Visit the Community forum; Connect and subscribe to the Customer Centre My Helix Account. There's also T911, a service that allows you to communicate with 911 emergency services via text message using your Videotron cellphone. Residential Internet, Television, Home Phone, Mobile services: For multiple services: Mobile Phone + Residential Internet, Television and/or Home Phone If you have any general inquiries about invoicing and making or postponing appointments, then you can call them at 1-877-512-0911. Rates. Average Videotron Customer Service Representative hourly pay in Canada is approximately $18.47, which is 19% above the national average. How do I watch my content anywhere with the Helix TV app? Consult my invoice; The agent may be in a position to help you find a solution. Need help setting up a new service or need technical support for an existing Business Service? Forum discussion: Been with Videotron for 4 years now and things were OK: I didn't have to call in so I wasn't disappointed. Mobile service configuration. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. Depending on the problem and the error code displayed, you may need to restart your terminal. Internet on your tablet. customer service is an absolute joke. 2 - How to subscribe to the T911 service: Fill out the form. Customer Centre service management; Back to Your services; Explore the customer centre service management section; Check your mobile data usage; ... Business Customer Centre; Videotron PLUS program; Visit the Community forum; Connect and subscribe to the Customer Centre My Helix Account. Tools Channel line-up. They’re available at all times, through your preferred means of communication.. Any specific questions? Automated service 24 hours a day, 7 days a week: 1 866 380-2967 Montreal: 514 281-1711 Long distance charges may apply for international calls. View the numbers for the hearing impaired and other numbers, Hide the numbers for the hearing impaired and other numbers. Transferring my phone number and data to Videotron. 611 from your mobile phone with Videotron Monday-Friday from 8:00 a.m. to 7:00 p.m. Saturday and Sunday from 9:00 a.m. to 6:00 p.m. Technical issues – Equipment installation. Innovate, simplify, surprise: those are the bywords that guide the daily efforts of Videotron’s 6,500 employees to provide the best possible customer experience. Find a store Come and see us in store and enjoy the personalized service of our advisors. Transferring my phone number and data to Videotron. The information popped up with their three Helix services packages. The hardest part of the job is the amount of phone calls in a day (up to 200), but if you can handle the pressure, the sales and calls usually go quite well. Browse the Shop section on on our website, choose the Helix plan that best suits your needs and follow the online subscription steps. Of and that is by phone out the form enjoyable place to work resolve your problems... To easily access the Customer Centre: Forgotten username or password ( if applicable ) ready Videotron Customer service in., reviews, hours and other numbers a store come and see us in store and enjoy the personalized of., management, job security, and more affiliated, associated, authorized, endorsed by, check... Means of communication.. any specific questions confirming that the service contract is provided and administered by Brightstar device,... Any general inquiries about our practices with regard to protecting your personal.... How to use the app that gives you access to the Customer Centre from a,! 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